When I work with companies, the issue of how management is perceived comes up frequently. Employees often have interesting insights on how their superiors function. There is often a wide gap between what the manager thinks of himself/herself and what the staff says.
This isn't a problem unless it leads to ineffective communication between parties. Managers can do the following things to ensure that they understand how to best communicate with staff. Improving communication allows managers to truly understand where they stand with staff.
1. What percentage of time do you listen to your staff with no interruptions?
2. What is the last great idea you got from a staff member?
3. Do conflicts keep recurring at your company or are they resolved?
4. Are people generally happy or does that even matter?
5. What advice would your employees give you about how to improve your company?
If you know the answers to these questions then you have been doing a good job of communicating with your employees. Chances are that you also know what they are saying about you. If you don't have answers to these questions you can always make some basic changes to make sure you are connected to your employees.
Regards,
Guy
Management Training
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